Winter 2020 Covid-19 FAQ's

We are eager to resume swimming lessons, however we will always put the safety of our swimmers and community first.

For inquiries not covered by our FAQs below, you are welcome to send us an email to [email protected] or fill out the form on the Contact Us page. It will forward to an on-duty administrator working from home. We will attempt to respond within 7 business days.

We will continue to keep you updated as developments unfold in the coming days and weeks.

Due to the COVID-19 situation, we have had to shift focus to dealing with the chaos of a cancelled spring season and contingency planning. In addition, our usual support personnel who would edit and prepare report cards have had to be reduced as a result of the pandemic, resulting in delayed report card preparation time.

In the initial chaos of the shutdown, some instructors paused their report card writing to deal with their own personal situation. We understand and support our instructors during this time. As they slowly adapt to their new normal and complete writing, we are being careful not to put additional pressure on them. Once every single report card has been reviewed, they will all be delivered. We expect to have them delivered to client email inboxes sometime before the end of April.

We intend on emailing them to your primary email account on file. If you have provided us a work or company email in the past, we strongly encourage you to contact us to change your primary email address on file to your personal email. All report cards will be sent in a .PDF format.

Our inventory of Swim Kids badges intended for use during the Winter 2020 season will remain in storage for the time being. We will not be mailing anything out, including badges, for the duration of the pandemic. Once swimming resumes, you will be able to request your badge for Winter 2020 from your on-duty supervisor at the pool. From the moment of your request, it could take a few weeks for you to receive your badge.

Our report cards are custom designed, printed and prepared in-house. As such, we are making preparations to create paper copies on request once swimming resumes. We will not be mailing anything out, including report cards, for the duration of the pandemic. Once swimming resumes, you will be able to request a paper copy of your Winter 2020 report card from an on-duty supervisor at the pool. From the moment of your request, it could take a few weeks for you to receive your report card.

Unfortunately, the COVID-19 pandemic forced us to shut down our Winter 2020 season without any warning or preparation. There were a few classes remaining:

  • Thursday: 2 classes remaining
  • Friday: 1 class remaining
  • Saturday: 1 class remaining
  • Sunday: 1 class remaining

As much as we want to give everyone a feel-good pass given the current situation, we must consider the water safety implications of pre-mature passing and therefore are unable to do so. Most swimmers are close to completion, and there will be an opportunity for all swimmers to complete their Winter 2020 levels once swimming resumes. Details on that will come once there is more clarity about when it might be safe to resume swimming.

In the meantime, think of your progress report as “everything that has been completed so far”. Please do not think of it as the “final result”, as we will work towards completing remaining items once classes resume.

We are looking at ways to make sure all swimmers receive their missed classes. Options being explored include either extending the season whenever we resume or providing makeup classes for classes missed during Winter 2020. Given the rapidly evolving nature of this crisis, we are not able to effectively plan that out at this time. Details on that will come once there is more clarity about when it might be safe to resume swimming. Not to worry, your missed Winter 2020 classes will be provided.

Issuing credit would imply that Winter 2020 is only a 9 week (Friday, Saturday and Sunday swimmers) or even an 8 week (Thursday swimmers) season. As such, concluding the season early will result in an unnecessary incomplete for some swimmers, who might be forced to repeat an entire level for relatively few missed items.

By leaving the season open-ended, our system allows us to invite Winter 2020 swimmers in for an additional class or two in order to focus on completing remaining items. We’re here to teach our clients how to swim and want to make sure we deliver that as effectively as possible. Issuing credit (rather than providing extra classes) will counter-intuitively slow down future progress.

Congratulations on passing the level! We will record your missed classes from the Winter 2020 season and you can use them for extra classes in the future towards your next level.

The following Lifesaving Society courses have end of course examinations:

 

  • Bronze Medallion
  • Bronze Cross
  • Emergency First Aid
  • Standard First Aid
  • Swim & Lifesaving Instructor
  • National Lifeguard Service

 

If you were enrolled into one of these courses during the Winter 2020 season, we will reach out to you once things return to normal. We will book in additional complimentary review sessions, and the final exam after the review sessions.

You do not need to worry about anything relating to lifeguarding right now, as Lifesaving Society was also ordered shut down by the provincial government. They are not processing anything for the duration of this crisis. All existing certifications that were due to expire during the crisis will also be extended until May 30, and that date will likely be extended. For more information about this, please consult the Lifesaving Society website here.

Health and Wellness participants (Aqua Fit, Aqua Stretch and Aqua Yoga) have missed the same number of classes as our learn-to-swim participants.

  • Thursday: 2 classes remaining
  • Friday: 1 class remaining

Once swimming resumes, you will be invited to join us for the classes you missed. If you have registered for a future program, you will receive the missed classes in addition to your registration. This means you can join us in a different class to use your missed classes. If you have not registered for a future program, we will contact you once swimming resumes so you can drop-in for the classes you missed.

We know our competitive swimmers were looking forward to this friendly competition. We will reschedule it towards the end of the next season once it is safe to resume swimming again. Given the rapidly evolving nature of this crisis, we are not able to effectively plan that out at this time. Details on that will come once there is more clarity about when it might be safe to resume swimming.