Navigating
COVID-19

Dear all members of the AFA community:

RE: Navigating COVID-19

I want to take this opportunity to assure you that the health and safety of our employees, partners and clients are our number one priority.

AFA and LRNG has a working group of senior administrators who have been closely monitoring the situation since January, to coordinate AFA and LRNG’s response across both its locations. AFA and LRNG’s COVID-19 Action Group makes safety determinations based on available facts and scientific information from credible sources.

On March 13 we learned that all Ontario schools, including our locations with the Toronto District School Board, have been ordered to close from March 14 to April 5 amid ongoing concerns about coronavirus. We are constantly communicating with and seeking guidance from the Toronto District School Board on an appropriate course of action as the situation evolves.

As per Ministry of Education directive, all our programs are postponed as of Saturday, March 14 inclusive, including our swimming and academic programs. We are to remain closed until at least April 5.

Given the major nature of the COVID-19 disruption, and the fortunate fact that there were very few winter classes remaining when the Ministry closure was announced, we are going to consider the winter 2020 season complete. Any remaining classes will be offered as a makeup class in future seasons. Report cards will be emailed out over the coming weeks. Swimmers who still have incomplete items will be allowed to push through to attempt a mid-season pass once classes resume (for spring swimmers), or the next time you decide to join us.

If you are scheduled to join us in the spring season, we hope to reopen the week of April 6. However, given the current situation we are preparing contingency plans allowing us to start the season as late as the week of April 27, ending on the week of June 29.

To that end, AFA and LRNG has decided to close all our office locations until at least March 30. All AFA administrative employees will continue to work from home to assist our clients with any customer service needs. As our employees make the transition to remote work, we will have some difficulty in responding to all clients right away.

  • You are always welcome to call our mainline at 416-904-6284. It will forward to an on-duty administrator working from home. If we cannot pick up, please leave a voicemail and we will attempt to call back within 2-4 business days.
  • You are always welcome to send us an email to [email protected]. It will forward to an on-duty administrator working from home. We will attempt to respond within 2-4 business days.

I would like to extend special thanks to our team members who have been involved in monitoring and analyzing this evolving situation and in charting the way forward for AFA and LRNG at this difficult time. Your dedication is remarkable and deeply appreciated.

We are preparing contingency plans should the situation change and will keep you informed if we need to alter our operations further. Our preparations revolve around the need to ensure the health of our community, and the continuity of our courses and programs. We recognize that the Government of Ontario decision to close public schools will add another layer of complexity to the lives of many members of our community. We are eager to resume swimming lessons, however we will always put the safety of our swimmers and community first.

We will continue to keep you updated as developments unfold in the coming days and weeks.

Based on the strength of our bonds as a community and the good will that characterizes its members, we are confident that we will meet this challenge successfully. Thank you again for your ongoing trust in Aqua Fun Academy – in good times, and even more so in these challenging times.

 

Sincerely,

Omid Amirtabar
President, Aqua Fun Academy